Terms & Conditions

Terms & Conditions

We would ask that you please read the following information carefully as it sets out the terms and conditions which governs the sale of products on this website. By purchasing items on this site you will be deemed to have accepted these terms and conditions of sale and our privacy policy.

Goods for sale

The National Museum of Ireland commits that all goods for sale on this site are of satisfactory quality. Descriptions and specifications of the goods to be sold are not intended to be binding and are intended only to give a general description of the goods. In all other respects, and to the maximum extent permissible, National Museum of Ireland makes no other warranties or promises about the goods, and any implied warranties are excluded.

The warranty contained above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us in accordance with these terms and conditions, stating the nature of the shortage/defect and quoting the invoice no.; if you fail to notify us you will be deemed to have accepted the goods.

Pricing & Availability

All goods are offered for sale subject to availability. The National Museum of Ireland regrets that occasionally it may be impossible to complete an order if stock runs out or is withdrawn for any reason. If there is a problem we will let you know as soon as we can and will refund in full any money that you have already paid to the National Museum of Ireland in respect of the goods in question. The price of the goods shall be the price listed on our website on the date of your order, inclusive of any VAT which may be payable by you. All prices displayed on the website are quoted in Euro and must be paid in full, including delivery charges (which are separately stated at the time of your order). Please note that customers, and not the National Museum of Ireland, are responsible for the payment of any applicable customs duties or taxes in their own country.

Prices are set out in Euro including vat. The National Museum of Ireland reserves the right to change its prices at any time. Irrespective of any change of prices, you will be charged the price which was specified for the good when you ordered.

Ordering

Add or subtract goods to your basket and once you have found all the items you need, proceed to the checkout to pay for your purchases by following the simple instructions given there. Please ensure that you include all of the required information with your order so we can process it.

By clicking the Confirm button, you agree to these terms and conditions. Please carefully check your personal details and details of the goods to be provided before clicking the Confirm button.  By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. While your card may be debited before the contract is formed, if the order is ultimately rejected, a full refund will be made immediately.

Should you notice that any details are incorrect, after you have placed your order, you should contact us without delay in order to amend any inaccurate details. We cannot guarantee that we will be able to make any such amendments and do not accept any responsibility in this regard. All orders are subject to acceptance by the National Museum of Ireland. Once we have received your order we will confirm all the details by e-mail and advise you whether or not the item(s) you require are in stock.

Delivery of goods/Click & Collect

We aim to deliver your order within 7 working days, however please note that delivery times are determined by location as well as factors outside of our control including issues faced by our delivery partner. Delays may occur if the items you have ordered are out of stock. You will be advised of stock availability when we process your order. The delivery charges that apply to your purchases are specified in Euro.

If your goods do not arrive within the time specified above please contact us at shop@museum.ie quoting the receipt number, which you will receive following completion of the checkout process. Please retain the invoice and shipping notice, which will be sent separately, as it will be required should you decide to return any product under our returns and refunds policy, set out below.

We also provide a click and collect facility, where goods can be collected at our Collins Barracks museum shop, within the opening times of the museum. This option will be available at the checkout and is free of charge.

Payment methods

You can pay by credit card. We accept Visa, Mastercard and American Express. All credit card purchases are subject to validation and credit checks.

Refunds

We endeavour to ensure that you are happy with your purchases however if you are unhappy with any item which you have purchased from us please contact us on +353-1-6486406 or + 353-1-6486458 or alternatively email us at shop@museum.ie within 7 days of delivery of the item(s) to you and advise us that you have goods you wish to return. We will give you a full refund provided that the good(s) which you wish to return is unused, complete and is in a re-saleable condition. Goods which are returned for a refund must be returned with the invoice. Your statutory rights are not affected.

Where any valid claim in respect of any goods sold by the National Museum of Ireland which is based on any defect in the quality or condition of the goods or their failure to meet specification is notified to us, the National Museum of Ireland shall be entitled to replace the goods (or the part in question) free of charge or, at the sole discretion of the National Museum of Ireland, refund the price of the goods (or a proportionate part of the price), but the National Museum of Ireland shall have no further liability to the purchaser.

Force Majeure

The National Museum of Ireland will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

Exclusion of Warranty

Subject to the paragraph below, the National Museum of Ireland makes no warranty or representation as to the quality of any goods sold or their fitness for a particular purpose or their conformity with any description or sample and the National Museum of Ireland shall not be responsible for damage or loss of any kind whatsoever (including loss of profits and consequential damages) caused directly or indirectly by the goods supplied.

Consumer Protection: The exemptions from the provisions of Sections 13, 14 and 15 of the Sale of Goods Act 1893 ("the 1893 Act") (as inserted by Section 10 of the Sale of Goods and Supply of Services Act 1980 ("the 1980 Act") contained in Clause 9.1 shall, in all cases other than a contract for the international sale of goods (as defined in the 1980 Act) be subject to the restrictions on such exemptions contained in Section 55(4) of the 1893 Act (as inserted by Section 22 of the 1980 Act).

Governing Law

These terms and conditions are governed by the laws of Ireland. The online shop is run by the National Museum of Ireland, Collins Barracks, Benburb Street, Dublin 7